PAYMENT GATEWAY TERMS AND CONDITIONS
INTRODUCTION
These Payment Gateway Terms and Conditions (“Terms”) constitute a legally binding agreement between BASE & MIX GENERAL TRADING L.L.C., a company incorporated under the laws of the United Arab Emirates (“Supplier”, “we”, “us”), and the customer purchasing goods or services (“Customer” or “you”).
These Terms govern the use of the Supplier’s online payment gateway in connection with the purchase of the Supplier’s products (“Products”).
By initiating a transaction through the payment gateway, you agree to be bound by these Terms.
NATURE OF SERVICE
The Supplier acts solely as merchant of record for all transactions processed through the payment gateway.
Payment processing services are provided by third-party payment service providers (“Payment Providers”). The Supplier does not provide regulated payment services and does not act as a bank, payment institution, or financial intermediary.
The Supplier does not at any time hold customer funds on behalf of third parties.
PAYMENT PROCESSING
All payments are processed securely via Payment Providers using industry-standard encryption protocols.
By submitting payment details, you:
- confirm that you are authorized to use the selected payment method; and
- authorize the Supplier and its Payment Providers to charge the full transaction amount.
The Supplier reserves the right to refuse or cancel any transaction at its sole discretion, including where fraud, unauthorized use, or regulatory concerns are suspected.
PRICING AND PAYMENT TERMS
All prices are stated in the applicable currency indicated at checkout and are exclusive of VAT unless otherwise specified.
Payment is due immediately upon order confirmation unless otherwise agreed in writing.
The Supplier reserves the right to:
- correct pricing errors;
- cancel transactions affected by manifest error.
SETTLEMENT AND TITLE
Transactions are deemed completed upon successful authorization and settlement confirmation from the Payment Provider.
Title to Products shall not pass to the Customer until full payment has been received and cleared.
CHARGEBACKS AND PAYMENT DISPUTES
If a payment is reversed, disputed, or subject to chargeback by the issuing bank or Payment Provider, the Supplier reserves the right to:
- suspend order processing;
- recover the disputed amount from the Customer;
- charge reasonable administrative fees.
The Customer agrees to cooperate in good faith in resolving any payment disputes and to provide supporting documentation upon request.
FRAUD PREVENTION AND VERIFICATION
The Supplier may conduct verification checks, including identity, creditworthiness, and transaction authenticity.
The Supplier may:
- request additional documentation;
- delay or refuse transactions;
- report suspicious activity to competent authorities in accordance with UAE law.
COMPLIANCE WITH LAWS
The Customer shall comply with all applicable laws and regulations, including those of the United Arab Emirates.
Without limitation, the Customer shall not use the payment gateway for:
- unlawful transactions;
- transactions involving sanctioned persons or jurisdictions;
- any activity that may expose the Supplier or Payment Providers to regulatory risk.
DATA PROTECTION
Personal data is processed in accordance with applicable UAE laws, including Federal Decree Law No. 45 of 2021 (PDPL).
Data may be shared with Payment Providers and financial institutions strictly for transaction processing, fraud prevention, and compliance purposes.
The Supplier does not store full card details and relies on Payment Providers that are compliant with applicable security standards, including PCI-DSS.
SECURITY
The Supplier implements appropriate technical and organizational measures to protect payment data.
The Customer is responsible for maintaining the confidentiality of their payment credentials.
THIRD PARTY SERVICES
Payment processing is subject to the terms and conditions of the relevant Payment Providers.
The Supplier shall not be liable for:
- failures or interruptions caused by Payment Providers;
- banking system errors;
- network outages.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Supplier shall not be liable for:
- indirect, incidental, or consequential damages;
- loss of profit, revenue, or business opportunity;
- data loss or corruption.
The Supplier’s total aggregate liability arising out of or in connection with these Terms shall not exceed the total amount paid by the Customer in the transaction giving rise to the claim.
INDEMNITY
The Customer agrees to indemnify and hold harmless the Supplier from and against any claims, losses, damages, liabilities, costs, or expenses arising from:
- misuse of the payment gateway;
- breach of these Terms;
- fraudulent or unauthorized transactions initiated by the Customer.
AVAILABILITY AND SERVICE DISCLAIMER
The payment gateway is provided on an “as is” and “as available” basis.
The Supplier does not guarantee uninterrupted or error-free operation.
SUSPENSION AND TERMINATION
The Supplier may suspend or restrict access to the payment gateway immediately if:
- fraud or suspicious activity is detected;
- legal or regulatory risks arise;
- these Terms are breached.
The Supplier may cancel any transaction prior to fulfillment at its discretion.
REFUNDS
Refunds shall be processed in accordance with the Supplier’s return policy.
Refunds will be made via the original payment method where possible.
FORCE MAJEURE
The Supplier shall not be liable for failure or delay caused by events beyond its reasonable control, including but not limited to:
- acts of God;
- war;
- cyberattacks;
- banking or payment network failures.
GOVERNING LAW
These Terms shall be governed by the laws of the United Arab Emirates.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.