Privacy Policy

This Privacy Policy (the “Policy”) describes how BANO PURATOS HOLDING LTD and its affiliated entities (collectively “we”, “us”, “our” and “BanoPuratos Group”) collect, use, and disclose your Personal Information when you visit or interact with our websites, platform, and online services (the “Site”).

Contact

After reviewing this Privacy Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@banopuratos.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and where applicable, information that you choose to submit when contacting us or requestion information.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with third-party service providers supporting website functionality and analytics.
Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Customer support information

Purpose of collection: To provide customer support.
Source of collection: Collected from you when you contact us through the Site, email, or online forms.
Disclosure for a business purpose: May be shared within BanoPuratos Group entities where needed to respond and third-party service providers supporting website functionality and analytics.
Personal Information collected: Any information you provide during customer support interactions.

Publications and Subscription information

Purpose of collection: To send you updates, recipes, publications, and marketing communications in line with your preferences.
Source of collection: Collected directly from you when you provide your email address through our website.
Disclosure for a business purpose: Stored in our CRM and shared with third-party service providers supporting website functionality and analytics.
Personal Information collected: Name (if provided) and email address.

Third-party platform information

Purpose of collection: To respond to your interest in our products and services, and to enable our sales team to contact you.
Source of collection: Collected from you when you submit your details through third-party lead generation platforms, such as Facebook or Instagram (Meta) paid ads.
Disclosure for a business purpose: Shared with third-party service providers supporting website functionality and analytics.
Personal Information collected: Name, email address, phone number, and any additional information you provide via these platforms.

Consent

When you provide us with Personal Information in connection with accessing our websites, creating an account, making an inquiry or requesting our products or services, we require your explicit consent for such processing.

For any use of your Personal Information for secondary purposes like marketing, we will ask for your expressed consent or provide you with an opportunity to say no.

User Rights

You are entitled to the following rights:

The right to access your Personal Information;
The right to correct or rectify any Personal Information and to complete any incomplete Personal Information;
The right to restrict or object the processing, use or disclosure of your Personal Information;
The right to withdraw your consent from data processing of your Personal Information.

Basis for our Lawful Data Processing

We process Personal Information only where we have a valid legal basis, such as the following:

Performance of a Contract with you: We process your Personal Information to fulfill our contractual obligations such as processing orders, providing services, managing transactions, and delivering products.
Compliance with Legal Obligations: We may process your Personal Information to comply with legal and regulatory requirements, including responding to lawful requests from authorities, preventing fraud, and maintaining tax and accounting records.
Legitimate Business Interests: We may use your Personal Information for operational purposes, such as improving our services, auditing our accounts, enhancing user experience, conducting analytics, and ensuring the security of our systems.
Your Consent: We rely on your explicit consent to process your Personal Information. You can withdraw your consent at any time, in accordance with the User Rights clause.

Data Retention Period

We will retain your Personal Information as long as necessary for the purposes of satisfying any legal, accounting, or reporting requirements. Following the retention period mentioned hereabove, your personal information will be permanently deleted.

Sharing Personal Information

We share your Personal Information with service providers supporting hosting, analytics, marketing or communication functionality as well as other BanoPuratos Group entities, where necessary for business and support purposes.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI Educational Page.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, provide our services, and analyze website performance. For detailed information about the types of cookies we use, the purposes for which we use them, and how you can manage your cookie preferences, please refer to our Cookie Policy.

Security

To protect your Personal Information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed through the implementation of industry-standard security measures, including but not limited to encryption and secure servers.

Your Personal Information may be processed in countries other than your country of residence. Where required, we ensure compliance with applicable data protection regulations by implementing appropriate safeguards.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes will be communicated through our website, and we encourage you to review this policy periodically for updates. Material changes will be notified directly to users.